Privacy Policy for MoveitZ
Effective Date: October 6, 2026 | App: MoveitZ (Android & iOS)
MoveitZ values your privacy. This Privacy Policy explains what information the MoveitZ mobile application collects, why it is collected, and how it is protected. In short: we only collect the information needed to run the MoveitZ service, we only use it inside the app, and we never sell it or use it for third-party advertising.
By creating an account or using MoveitZ, you agree to this Privacy Policy.
1. Information We Collect
We only ask for information that is required to operate the service and connect clients with trainers.
1.1 Account Information (provided by you)
When you register an account, we collect:
- First and last name
- Email address
- Phone number
- Address
- Password (encrypted and used solely to secure your account)
- Account role (Client or Trainer)
1.2 Profile & Fitness Information (provided by you)
Depending on how you use the app, you may provide:
- Gender, age
- Weight, height
- Fitness goals, training preferences, experience level
- Preferred training locations and session frequency
- Coaching style preferences and languages spoken
- Special health or physical needs shared voluntarily (e.g., dietary advice, rehabilitation, pregnancy/post-pregnancy, senior training)
- Trainer profile details: short bio, specialisations, certifications, years of experience, availability, hourly rate, and photo gallery
Some of this information (such as weight, height, and special physical needs) can relate to your health. You choose what to enter; it is used solely to match you with suitable trainers and training sessions inside the app.
1.3 Photos & Documents
- Profile photo and cover photo
- Trainer verification and certification documents
- Images sent in direct chat messages
Photos are selected or captured with your explicit permission using your device camera or media gallery, and are uploaded to enable normal app functionality.
1.4 Location Data
With your explicit permission, we collect your device's approximate or precise location while the app is actively in use to:
- Display available trainers near you
- Sort and recommend nearby trainers
- Set location points for workout bookings
Location data is accessed only while using the app. We do not track or collect location data in the background. You can deny or revoke location access at any time in your device settings; the app will remain functional, but location-based recommendations will be limited.
1.5 Messages & Activity
- Chat messages and media shared between clients and trainers
- Booking creation, cancellation, and attendance history
- User reviews and ratings
- Wallet balance, transaction logs, and payout records (for trainers)
1.6 Payment & Payout Information
- Payments for sessions are securely processed by Stripe via hosted checkout. Payment card details are entered directly on Stripe's secure infrastructure and are never collected, processed, or stored on MoveitZ servers. We only receive confirmation of payment status.
- To receive payouts, trainers provide bank details: bank name, account holder name, account number, and branch code. This information is used strictly to process earnings payouts.
1.7 Technical & Device Information (collected automatically)
- Push notification device token (used to deliver booking and chat alerts)
- Session/Authentication tokens (stored securely on your device)
- Standard server logs (IP address, device model, operating system, timestamp) used for system security and diagnostic troubleshooting
2. How We Use Your Information
We use your data only to deliver and improve the MoveitZ platform:
- Create, authenticate, and manage your account
- Provide location-based trainer search and recommendations
- Process session bookings, manage schedules, and issue session reminders
- Enable real-time chat between clients and trainers
- Process payments and payouts
- Deliver push notifications regarding bookings, messages, and account updates
- Display public profile details (such as trainer name, photo, and qualifications) to app users
- Maintain platform security, detect fraudulent activity, and fix errors
- Comply with applicable legal and regulatory obligations
We do not sell, rent, or trade your personal data with third parties for marketing or advertising purposes.
3. App Permissions Requested
| Permission | Purpose / Requirement |
|---|---|
| Internet Access | Required to communicate with MoveitZ backend servers. |
| Camera | Required to capture profile photos, certification documents, or chat images. |
| Photos / Gallery | Required to select existing images for profile, verification, or chat. |
| Location (In-Use) | Required to discover nearby trainers and confirm booking locations. |
| Push Notifications | Required to send booking updates, chat messages, and account alerts. |
You may decline any permission request. Disabling certain permissions may restrict access to related features within the app.
4. Third-Party Service Providers
We work with trusted third-party service providers to power key functionality. These providers handle data solely on our behalf in accordance with their privacy policies:
| Service | Function / Purpose | Provider & Privacy Link |
|---|---|---|
| Firebase Cloud Messaging (FCM) | Delivers real-time push notifications | Google — Privacy Policy |
| Google Maps & Places SDK | Interactive maps and address autocomplete | Google — Privacy Policy |
| Google Fonts | App typography rendering | Google — Privacy Policy |
| Stripe | Secure payment processing & payout processing | Stripe — Privacy Policy |
5. Data Storage, Security & Retention
- All network communications between the app and servers use encrypted HTTPS/TLS connections.
- Authentication tokens are safely stored on-device using secure encrypted storage (iOS Keychain / Android Keystore).
- Payment information is processed directly by Stripe under PCI-DSS compliance standards.
- We retain your personal data for as long as your account remains active or as needed to provide app functionality.
6. Account & Data Deletion
You retain full control over your account and personal data:
- In-App Deletion: You can permanently delete your account at any time within the app by navigating to Profile → Account → Delete Account.
- Online Request: You may also submit a request through the support/contact form on our official website at https://moveitz.com.
Upon deletion, your account credentials and personal profile information will be permanently purged from active databases. Legally mandated transaction records may be retained as required by financial regulations. Sent chat messages may remain visible in recipient chat logs as part of their local conversation history.
7. Your Privacy Rights
Depending on your jurisdiction (e.g., GDPR, CCPA/CPRA), you may hold the right to:
- Access or request a copy of the personal data we hold about you
- Update or correct inaccurate account details (available directly in profile settings)
- Request erasure of your personal data
- Withdraw permission choices (e.g., location or camera access) via device settings at any time
- Submit enquiries or file a complaint with your local data protection authority
8. Policy Updates
We may update this Privacy Policy to reflect changes in our app features or regulatory requirements. Any updates will be posted here with an updated Effective Date. Significant changes will be communicated via in-app notifications or email.
9. Contact Us
For questions or concerns regarding this Privacy Policy or your data, please visit our official website: